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Meet Heather N. Sugrue

Heather N. Sugrue is the founder of Chrysalys Bio and a passionate advocate for helping CDMOs operate the right way—ethically, practically, and with both purpose and profit.

She believes CDMO success isn’t about capacity or contracts alone. It’s about building an environment where every part of the organization is aligned, collaborative, and equipped to deliver—internally and externally. In drug development, that alignment isn’t a luxury. It’s what enables teams to meet commitments, grow revenue, and ultimately bring life-changing therapies to patients.

With two decades of in-house experience at leading CDMOs—including Patheon, Bend Biosciences (formerly Recro), Syngene, Catalent and Matica—Heather has built commercial infrastructure from the ground up. She’s led efforts to strengthen business development strategy, improve internal alignment, and streamline execution across functions. Her work consistently delivered stronger pipelines, faster turnaround times, and more reliable revenue performance—laying the foundation for the frameworks she now brings to clients through Chrysalys Bio.

Heather’s approach is hands-on, honest, and deeply rooted in long-term sustainability. She founded Chrysalys Bio to give CDMOs the clarity and structure they need to evolve with confidence. The results are clear: improved trust, stronger systems, and measurable revenue impact.

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Culture isn’t just soft. It’s the operating system that drives accountability and transparency that determines whether revenue growth can scale—or will stall.

Chrysalys Bio helps CDMOs strengthen internal collaboration, communication alignment, and accountability—so teams execute faster, trust deeper, and retain the clients who drive long-term revenue.

We deliver measurable growth through:

  • •Redesigning communication frameworks and feedback loops to accelerate decisions, reduce rework, and eliminate revenue-impacting delays.
  • •Optimizing meeting cadence and structure to drive clarity, ownership, and client-facing performance.
  • •Clarifying cross-functional roles and responsibilities to eliminate bottlenecks and improve handoffs across BD, PM, Ops, and Quality.
  • •Strengthening cultural foundations of trust and accountability that support scalable execution, retention, and client expansion.

Sustainable growth starts with financial clarity. 

Chrysalys Bio helps CDMOs identify gaps in pricing, cost alignment, and revenue visibility—then partners with internal teams or external specialists to implement models and performance measures that create consistency and support long-term growth.

We engineer revenue-aligned strategies by:

  • •Evaluating pricing strategies to ensure they reflect true value and protect margin.
  • •Identifying gaps in revenue tracking and forecasting that limit growth confidence.
  • •Reviewing cost structures to ensure alignment with service pricing and scalability goals.
  • •Recommending frameworks and next-step tools to bring clarity to financial operations and forecasting.

Operational gaps don't just cause frustration—they erode client trust, create revenue forecast variability and reduce future revenue potential.

Chrysalys Bio assesses your commercial and delivery processes to ensure you’re building client relationships that last—and growing revenue through performance, not promises.

We design and implement systems to:

  • •Align commercial messaging with operational capabilities to improve client fit and deal quality.
  • •Evaluate and enhance site visit preparation and execution tied to building client trust and improving win rates.
  • •Optimize RFP-to-proposal processes for faster turnarounds and project close rates.
  • •Strengthen client onboarding workflows to maintain momentum and influence client retention, project expansions, and referrals.

Business development doesn’t just drive deals—it determines the quality, scalability, and longevity of your entire revenue engine. 

Chrysalys Bio helps CDMOs build commercial strategies that align with operational strength—so your pipeline isn’t just full, it’s built with right-fit, funded clients positioned for long-term partnerships and sustained revenue growth.

We transform BD performance by:

  • •Defining ideal client profiles and align territory strategies to uncover high-value revenue opportunities.
  • •Strengthening prospecting processes to increase engagement quality and conversion potential.
  • •Optimizing pipeline quality and provide better visibility to forecast accuracy and strategic decision-making.
  • •Installing KPIs and governance frameworks to increase accountability and drive measurable BD performance.
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